“the hot water isn’t working” could be understood to mean “the water in the hot water tap is not hot”, but it could also be understood to mean “the water is not flowing out of the hot water tap”.
The picture helps clarify the original statement. OP, this interaction is not nearly as bizarre as you make it out to be. It’s pretty typical of virtually all support requests. It’s incredibly common, when asking for support, that the requester assumes information is obvious when it is in fact not.
It’s still kind of a weird way to request that information. They could have just upfront asked “is the hot water tap not working at all, or is it just not hot?”.
Yep. During my very short (6 mos) stint as a tech support rep for Dell, I’ve learned to assume your customer is an idiot. Even when they’re using techie terms or jargon (and at time more so). Never assume other things besides that or you’ll probably regret it.
You have to be very clear and precise. A single misunderstanding can take a simple problem a lot of time to get fixed.
“the hot water isn’t working” could be understood to mean “the hot water refuses to go out and get a job”, but it could also be understood to mean “the hot water is just sitting around in it’s boxers all day drinking beer”.
See, you may laugh but the landlord now knows that the water is still flowing, so the cause isn’t an area-wide outage or a burst pipe, but instead there’s a fault in the system that heats the water.
Probably giving them too much credit. If they wanted to know that they probably would have asked specifically “Is the water still running?”.
Well yeah. They didn’t say the water isn’t working, just that the hot water isn’t.
Bold move assuming a user report is accurate.
Have you tried turning it off and then on again?
Yes, Moss. Did you catch that ludicrous display last night?
Thing about Arsenal is they always try to walk it in.
I like the updated Bluffball guide, this one rings so true, or at least used to:
Have you heard (insert any good Southampton player) is linked with Liverpool?
https://www.balls.ie/football/bluffball-updated-guide-379606
Tenant providing bear minimum information and impatient landlord. Engaging post OP.
I imagine he only asked so that in court he could say that he asked only for you to become combative, that’s proving that you were responsible for the issue not getting fixed.
No, that’s just false. The landlord can’t avoid responsibility because a tenant isn’t polite.
No, but they’ll try
“The how water is not working” is just bad phrasing. “There’s no hot water” describes the problem better. Boiler issue. Burners go out. Boilers go bad every 5 years. Owning a house is becoming a burden. Shit like that.
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So what kind of photo would you send?
