• BunnyKnuckles@startrek.website
      link
      fedilink
      arrow-up
      39
      arrow-down
      1
      ·
      9 months ago

      I still have and use all my old Craftsman tools from the 90s. One of my 1/4 ratchets broke and since it’s a made in the USA tool, I figured I would look for parts online and try to repair it. Unfortunately the parts cost more than the wrench on ebay, so I decided to take it to Lowes (who now distributes Craftsman tools) to see if they would honor the lifetime warranty. They had no qualms about honoring the warranty and replaced it with the current model, knowing full well the tool was 30 years old. The new ratchet is more ergonomic, has a finer tooth count and not nearly as sloppy as the old one. So shout out to Stanley and Lowes for doing the right thing.

      • 𝕾𝖕𝖎𝖈𝖞 𝕿𝖚𝖓𝖆@lemmy.world
        link
        fedilink
        English
        arrow-up
        14
        ·
        edit-2
        9 months ago

        Craftsman and Kobalt hand tools are honestly pretty great for like 99% of homeowner-handymen. My dad uses Snap-On because he’s a farmer and he’s hard on his tools. But me? Most I’m doing is tightening something in the house or wrenching on my car. I’ve never in my life had an issue with Craftsman tools.

        • BunnyKnuckles@startrek.website
          link
          fedilink
          arrow-up
          3
          ·
          9 months ago

          Someone gave me a Dewalt tool set when I did a favor for them. Both Dewalt and Craftsman are owned by Stanley and the Dewalt tools are identical to the new Craftsman.

          Also I had 1 small piece break in that Dewalt set and Dewalt replaced it with a whole new set of tools, so now I have 2.

          • Nudding@lemmy.world
            link
            fedilink
            arrow-up
            2
            ·
            9 months ago

            Yeah I had a battery shit out on me near the end of the 3 year warranty, they sent me a new, larger AH battery, no questions asked.

    • Feathercrown@lemmy.world
      link
      fedilink
      English
      arrow-up
      1
      ·
      edit-2
      9 months ago

      Does this mean all products have a lifetime warranty? I mean if it breaks it’s past its lifetime so the warranty wouldn’t apply anyways. Why hasn’t anyone thought of lying this new technique before?