Imma gonna call him winnie the pooh all I want and you can’t stop me

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Joined 3 years ago
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Cake day: June 21st, 2023

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  • Reminds me of my ol’ days working for telstra.

    My calls were consistently under the target time. TL had a huge issue with this. Crawled over all my calls sideways, they were flawless, everything done perfectly, extremely happy customers - i’m just fast and good at this shit.

    He wanted me to put customers on hold and essentially put a thumb up my arse to pad out my call time. I pointed out my faster call time meant slower workers weren’t being harried when the teams call time was averaged and made us look good overall. I also pointed out the goal time was meant to prevent blowout, not something to waste customers time on. He did not like that.

    He was a very very stupid man.