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Joined 2 years ago
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Cake day: March 12th, 2024

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  • They show chat screenshots but don’t mention whether they even called them.

    I’ve dealt with Apple support before—mostly, they’re good—but the one time I had a real problem I spoke to people on the phone and got it escalated. It’s much easier to express frustration and anger and make demands when you’re talking to someone. Chat and email are easy for people to ignore and they’re less likely to empathize with you.

    I always call and talk to someone—calmly, at first—when it’s important.