@ForgottenFlux@lemmy.world to Technology@lemmy.worldEnglish • 19 days agoWells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulationwww.tomshardware.comexternal-linkmessage-square259fedilinkarrow-up1827arrow-down113
arrow-up1814arrow-down1external-linkWells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulationwww.tomshardware.com@ForgottenFlux@lemmy.world to Technology@lemmy.worldEnglish • 19 days agomessage-square259fedilink
minus-square@Fedizen@lemmy.worldlinkfedilinkEnglish7•18 days agoIs that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
minus-square@chiliedogg@lemmy.worldlinkfedilinkEnglish0•18 days agoFrankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.
Is that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?
Frankly - it’s a lot harder to quantify. “Time at desk” is easy to track. Response times to tickets are much more variable and difficult to measure.