• PurpleTentacle@sh.itjust.works
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      1 year ago

      It was made illegal in the EU years ago.

      The rule is pretty simple: you have to be able to cancel a subscription the same way you signed up for it. If you used the Internet to sign up there better be a fucking button that allows you to cancel.

      • kautau@lemmy.world
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        1 year ago

        And California, which is like the EU of the US when it comes to consumer protection and privacy laws

      • 9715698@lemmy.world
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        1 year ago

        I cancelled my mobile contract in Germany last month, and I had to submit in their web portal that I wished to cancel, and then call them to confirm the cancellation.

        It was with Klarmobil.

        • PurpleTentacle@sh.itjust.works
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          1 year ago

          Damn, thanks for the info. I used Boost, it told me it failed/timed out the first two times and only displayed the third, successful, attempt.

        • PurpleTentacle@sh.itjust.works
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          1 year ago

          Thanks. Looks like Boost still has some kinks, I got timeout messages for the first two attempts and they weren't shown to me either.

      • Lvxferre@lemmy.ml
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        1 year ago

        Here in Paraná there's a rather old law against that too, from 2007. Back then the concern was phone companies and credit card companies doing it, but the law was worded in a surprisingly sensible way, so it protects customers against online roach motels too. I'll coarsely translate it from Portuguese, (sourced from p203):

        Law #15627, 18/Sep/2007

        *Enforces that providers of continued services are required to ensure to customers the ability to request the cancellation of the service through the same means which the acquisition was requested, as specified.

        • Article #1 - Providers of continued services are required to offer to customers the ability to request the cancellation of services through the same means which the acquisition [of said services] was requested.
        • Article #2 - Furthermore they should provide cancellation means through phone, internet, or mail.
        • Article #3 - For the effects of this law, as "continued services", without implying exclusion of similar [services]:
        • I - subscription of newspapers, magazines, and other periodic publications;
        • II - paid television, internet providers, landed or mobile telephone lines, data transmission and aggregated services;
        • III - gym academies and open courses;
        • IV - capitalisation titles and insurance bonds;
        • V - credit cards and "discount cards".

        It seems that the governor back then was already expecting companies to rule-lawyer and say "ackshyually we aren't offering [service], we're offering [same service under different name], so it doesn't apply to us", so the way that article #3 was worded basically lists examples, not an exhaustive list. As much as I hate that specific governor I can't help but think that he did a good job with this law.

    • Maestro@kbin.social
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      1 year ago

      In a lot of places, it is. They have laws requiring the ability to unsubscribe using the same method/medium as you subscribe.

    • johntash@eviltoast.org
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      1 year ago

      It doesn't work on every website, but sometimes you can change your address to be in California and then magically a cancel button will appear.

      • dan@upvote.au
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        1 year ago

        This is still the case with the New York Times. Change your billing address to a Californian one and it'll let you cancel online.

  • willybe@lemmy.ca
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    1 year ago

    Pro tip, tell them you want to end your subscription immediately. Don't say anything, awkward silence. When they ask an another question to goud you into staying repeat the first statement. If they ask rando questions, silence.

    They give up in under a minute. Be polite but obstinate.

    • NPC@lemmy.world
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      1 year ago

      Act like it's a police stop, give them the info that's required and otherwise shut the hell up

    • Twitchy1@lemmy.dbzer0.com
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      1 year ago

      Use a service like privacy.com. Cancel the card they charge monthly… no phone call needed. Added benefit is if the vendor is compromised there is no loss…the cards can be locked to only allow charges from 1 business. Steal the credit card info… can't use it anywhere else.

  • fakeman_pretendname@feddit.uk
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    1 year ago

    I don't know how well it would work in practice, but every time I see something like this, the darker, more childish part of my brain wants me to send a human shit to them in the post, with a note saying "Thank you for subscribing to Post-me-a-poo (Daily)! To cancel your subscription, please add a 'Cancel Subscription' button to your website!".

    • UnD3Rgr0uNDCL0wN@lemmy.world
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      1 year ago

      Every week I used to get spammy, trashy letters from a credit card firm. I had no desire to have one of their 40% APR cards. 52 letters a year. Got a bit sick of it in the end and noticed prepaid envelopes in there so started filling them with prawns and banana peel. The envelope was the type that takes over a week in the UK mail, so by the time they got them back they were rancid. After a while the letters stopped dont know if it was due to my effort or not.

      • fakeman_pretendname@feddit.uk
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        1 year ago

        Hahahaha. I fully laughed out loud. That's brilliant. Prawns is full on evil, but they deserve it. Your act of petty vengeance has probably made my day. Thanks! :)

        • UnD3Rgr0uNDCL0wN@lemmy.world
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          1 year ago

          TB I kind of regret it a bit. I probably subjected the postman and low paid staff to it more than the people responsible.

          • fakeman_pretendname@feddit.uk
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            1 year ago

            Sadly you're probably right - same as shouting at a company over the phone, it's most likely some poor minimum wage worker actually dealing with it all.

            So I guess the correct thing to do is to track down the personal home address of the boss.

    • Corkyskog@sh.itjust.works
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      1 year ago

      Just send them invoices for your time to their AP department to see how tight their payment controls are…

      • jscummy@sh.itjust.works
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        1 year ago

        I'd be surprised if these places are any good with paying their actual invoices, let alone fake ones

        • Corkyskog@sh.itjust.works
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          1 year ago

          You might be surprised. They still have to pay for office supplies, it contracts, keep the lights on. And I have a have time they are spending top dollar on accounting professionals or software, so they might pay out. It's quite random, and I have often seen the decision to pay a bill based off the size and name of the company lol. Bad spending controls starts with bad companies, and companies willing to go to war pinching pennies from people who barely have it don't exactly make it into my books as a company I bet is run well. You can make a lot of money and accidentally pay a lot of money you're not supposed to. School systems are notorious for being scammed because they have weird, or barely any spend controls.

      • fakeman_pretendname@feddit.uk
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        1 year ago

        I have actually threatened this before to some shitty scam company that kept phoning me during work hours - I never went through with it in the end though, because I'm a massive coward and I'm frightened of negative consequences.

        But in a parallel universe, I stuck it to them bastards :)

  • brap@lemmy.world
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    1 year ago

    Maybe this is a little European, but just cancel the Direct Debit or block the recurring payment with your bank?

    • m-p{3}@lemmy.ca
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      1 year ago

      That would make you default on the payment and they'll pass it to debt collection. Only do this if you reasonably tried everything else (and documented your attempts) before using that option.

      • brap@lemmy.world
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        1 year ago

        Maybe rules are again different, but a simple subscription here wouldn’t cause a default as there was no credit agreement. Interesting to see how things differ.

        • dan@upvote.au
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          1 year ago

          wouldn’t cause a default as there was no credit agreement

          It probably depends on if the bill is post-paid or pre-paid. If it's post paid (for example, you pay at the end of the month for services provided during that month), then you do have a credit agreement.

    • enki@lemm.ee
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      1 year ago

      Yup, this is why you should always sign up using a credit card, never your debit card or bank. You can issue a chargeback online pretty easily with most credit card companies these days, it won't affect your credit, and the money never leaves your bank account.

  • Fedizen@lemmy.world
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    1 year ago

    it reall ought to be illegal to not be able to cancel a service on the same interface and ease at which its joined.

      • grandel@lemmy.ml
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        1 year ago

        Yup. Cancelling a subscription has to be just as easy as singing up for it.

        Source: am eu citizen

        • wipasoda@lemmy.dbzer0.comOP
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          1 year ago

          so apparently it only applies to companies located in the EU? not operating in the EU, since I’m in the EU and no button

  • BlemboTheThird@lemmy.ca
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    1 year ago

    I had a local paper do this to me a few years ago. Turns out I can ask my credit card provider to block payments to them at 2am on a Saturday and I still get access to the paper for another two months.

  • AlecSadler@sh.itjust.works
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    1 year ago

    It's on purpose I think. I've been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.

    If I get through, I get transferred for some reason, five times once.

    Twice now they just hang up on me.

    I can't issue a chargeback to the bank because they said they'll just send me to collections.

    They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.

    Fuck companies that do this.

      • AlecSadler@sh.itjust.works
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        1 year ago

        Once things are settled with my current legal crap, I'll gladly share it. But I'd rather not right now, just in case.

      • AlecSadler@sh.itjust.works
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        1 year ago

        Did you read my comment? I tried and they threatened to send me to collections.

        But that same person couldn't cancel my account, but they could transfer me! Rinse, wash, repeat.

        • Corkyskog@sh.itjust.works
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          1 year ago

          Send them a certified letter, wait a week and then call. Record the call, tell them it's recorded and mention the letter. Tell them that your account is cancelled and you're no longer paying. Then don't pay, and or charge back. If they threaten to send you to collections, let them. If they actually do, just tell the collection agency the debt is invalid and send them proof.

          Just don't pay. I have had to do this a handful times in my life, and it has never hurt my credit score or went anywhere, never even needed the evidence I collected. Collections will just give up after a while, and if it somehow ever does become an issue you have all the proof you need to show its not valid debt. But, it likely won't actually go anywhere.

          I did have one really annoying collection agency one time that really didn't seem to want to let it go. So I started generating invoices for my "research time" and send it to them. When they would call I would start the call by saying "by continuing this conversation, you agree to pay for research fees". Not sure if that did anything or they just coincidentally gave up… I was kind of hoping their AP department would just blindly pay the invoices for my time haha.

        • VerdantSporeSeasoning@lemmy.ca
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          1 year ago

          That sounds like the kind of conversation worth recording and taking to a lawyer. I can't imagine a call that goes "Hi, I'd like to cancel my service. What do you mean you can't do that? No one at the company can help? I've been on the phone with 4 different reps. Fine, I'll just call my card to stop paying. What do you mean you're going to send me to collections?!" wouldn't get done kind of positive movement.

          • AlecSadler@sh.itjust.works
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            1 year ago

            Absolutely. I'm actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven't named and shamed them (yet). It's progressing slowly, but positively in my favor. It's just annoying that it had to come to this.

  • OCATMBBL@lemmy.world
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    1 year ago

    If you can help it - sign up for nothing with a direct bank withdrawal or debit card. Use a credit card, because it puts an important barrier between you and your purchases. It's way easier to get help with stuff for credit cards, and it's easier to cancel than getting a new bank account. Bonus: charge backs punish these assholes.

  • UnD3Rgr0uNDCL0wN@lemmy.world
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    1 year ago

    If they're taking money and you cant cancel easily complain to your bank. Banks can sometimes escalate things, block payments etc.

  • JokeDeity@lemm.ee
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    1 year ago

    Dear everyone: please educate yourself on the beautiful treasure that is Privacy.com. I never sign up for any subscription without it now. I do not miss all the bullshit and you won't either.

      • JokeDeity@lemm.ee
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        1 year ago

        Oh damn I didn't know it was US only! Sorry! But yeah, it really is great, if I want a subscription stopped it takes seconds and it's guaranteed to never charge me again.

  • RogueSensei@lemmy.world
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    1 year ago

    It's not that it's too difficult, but having it this way is more inconvenient to the customer leaving them less inclined to make the call. Scummy behaviour all around.