Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
  • cley_faye@lemmy.worldEnglish
    251·
    1 year ago

    I think you're talking about actual support, that knows their tools and can do things.

    This article sound more about the generic outsourced call center that will never, ever get something useful done in any case.