I'm pretty sure this never actually happened; you can see the bottom part of what I think is the original text peeking out of the whitespace in the top third of the image.
My guess is that they received an email with some preamble to the important bit. They only screenshotted the important part, but part of the rest of the email was included.
I'm pretty sure this never actually happened; you can see the bottom part of what I think is the original text peeking out of the whitespace in the top third of the image.
My guess is that they received an email with some preamble to the important bit. They only screenshotted the important part, but part of the rest of the email was included.