Hi! I have a USB hub I’ve been using for a few months. I have an M1 MacBook and it was plugged to it through a USB A to A cable and a USB A to C adapter, which worked perfectly.

I’ve been wanting to get rid of the adapter so I got a nice USB A to C cable instead (which can transfer data). The cable works perfectly with all the devices I’ve tried it with (hard drives, phones…) but won’t work with the hub, and I have no idea why. I tried a bunch of other USB A to C cables and they won’t work either. It only works when there’s a USB A to A cable involved.

Here’s a before and after of the setup if it helps: https://imgur.com/a/xUYt1Td

Tried to contact the hub’s support but they won’t reply. Any idea what could be going on?