• numberfour002@lemmy.world
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    10 months ago

    The whole ordeal is/was a colossal screw up.

    The student loan company I had to deal with lied to me and made no apologies about it. When I submitted an official complaint through the Federal Student Aid site, it wasn’t handled by some government agent or a 3rd party supervisor, it was handled by a customer service rep working for the student loan company. It was literally “we investigated ourselves and found we did nothing wrong” kind of thing.

    Having said that, you may still want to file a complaint if you have had issues with the USA’s loan servicing - https://studentaid.gov/feedback-center/. It’s probably delusional, but I feel like at least having an official record of the report could be helpful down the line at some point. Maybe one day the Federal government will seriously investigate, or maybe one day there will be a lawsuit and at least an official complaint could serve as evidence you were impacted.