• ExtremeDullard@lemmy.sdf.orgOP
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    9 months ago

    I’ve tried to hit support for the Lemmy instance and the Peertube instance - and for the Matrix instance too - both through forms, emails and in the support chat thing in the shell account. Nobody answers, ever. It’s like crickets in here.

    The only email address that answers and provides help is membership@sdf.org.

    • Æsc@lemmy.sdf.org
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      9 months ago

      Also found this on bboard:

      In the past, SDF has been rate-limited by Let’s Encrypt due to requesting a large number of certificates, which means renewals sometimes take a day or two or more. It’s not ideal, but it is what it is.

      Maybe they need to start staggering their renewals so all the fediverse servers don’t expire at once.

    • Æsc@lemmy.sdf.org
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      9 months ago

      There’s also going to https://sdf.org/?subscribe, scrolling to the 2nd from the bottom row “Support SDF’s efforts in the fediverse”, and use that form to send them money specifically to support the fediverse services. If they get more money for the fediverse, they’ll pay more attention to the needs of the fediverse. Right now they’re more focused on migrating to a new array for their MetaARPA subscribers.

        • Æsc@lemmy.sdf.org
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          9 months ago

          PayPal’s been around for like 25 years now. SDF is the sort of organization that sticks to solutions that meet their needs, not switch to whatever new thing is becoming trendy. If you’re feeling all anti-corporate and PayPal offends your sensibilities, they’ve been accepting payments by check for even longer than they’ve accepted PayPal.

          • u/lukmly013 💾 (lemmy.sdf.org)@lemmy.sdf.org
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            9 months ago

            SDF even accepts cash via mail, including EUR. Then the problem is mailing money from Slovakia. Slovak Post doesn’t allow money of any value in regular mail sent abroad. And the alternative is too expensive.
            I don’t have a problem donating money via PayPal. I did so with KDE, Linux Mint and some others. But guest payments to SDF don’t work from Slovakia, just like with Videolan. But Videolan at least allows sending money directly to their account.