• adam_y@lemmy.world
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    6 months ago

    I got a refund four hours in when I explained that I had spent two of those in a queue waiting to play.

    I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.

    • scutiger@lemmy.world
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      6 months ago

      The two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.

    • InFerNo@lemmy.ml
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      6 months ago

      I have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.

      • No_@lemm.ee
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        6 months ago

        Like the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person