• Chefdano3@lemm.ee
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    6 months ago

    The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it’s handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.

    • mihnt@lemmy.ca
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      6 months ago

      They pinged me for owning it more than two weeks, so that’s fun.

      • Krafting@lemmy.worldOP
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        6 months ago

        This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.

        • mihnt@lemmy.ca
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          6 months ago

          I’m aware, I may have just done it a bit early on in this fiasco.

          Edit: “We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).”